Return and Refund Policy

Regardless and irrespective of bicycle model: The original purchaser and owner of item is covered against manufacturing defects in material for the Warranty Period after the date of receipt of payment from the customer. The warranty will only apply for the specific part and model, and only applies to the original purchaser.

What Will We Do to Correct Problems with Your E-Bike?
· If a component is deemed defective or damaged prior to the owner's usage (including damages from shipping), we will issue a replacement part. In addition, we will assist  in replacing any defective part(s).

Blacktop Bicycles E-bikes Limited Warranty including:
The following Limited Warranty term is only limited to the replacement of a defective part that is covered (“Covered Component”) which includes:

♦ Effective for a brand-new Blacktop Bicycles E-bike:
The following warranty terms apply to the covered products purchased in the U.S. or Canada on or before August 1st, 2024:
· Frame: Blacktop Bicycles frames are covered by a twelve (12) month warranty.
· Battery: Original batteries are covered by an twelve (12) month warranty.
· Parts & Components: Original parts and components of forks, stem, handlebar, headset, seat post, lights, bottom bracket, rims, wheel hub, derailleur, throttle, wiring harness, motor, controller, and LCD display are covered by a twelve (12) month warranty.

♦ Effective for selected accessories sold by Blacktop Bicycles:
Accessories sold by Blacktop Bicycles are not covered under any Warranty, with the exclusion of major parts and accessories such as batteries, motors, controllers, and displays.
Only these four items will have a limited warranty, and the warranty for these accessory parts is effective from the original retail purchase date. These four accessory parts will be categorized under Cover Components with same rules and restrictions apply.
· Battery: Original batteries are covered by a twelve (12) warranty.
· Motor: Original motors are covered by a twelve (12) warranty.
· Other covered accessory parts, controller and display are covered by a twelve (12) limited warranty.
The Covered Components are warranted to be free of defects in materials and craftsmanship throughout the duration of the Warranty Period. Please refer to “Warranty Exclusion” for limitations.

Remark: Replacement parts will only be sent to the original shipping address's country even if the original owner has taken residency in another country.

Warranty Exclusion:
· Wear and tear are not covered under warranty for components.
· The battery warranty does not include damage from power surges, use of an improper charger, improper maintenance or misusages, normal wear, upkeep or water damage.
· Warranty does not cover damage resulting from omitted or incorrect adjustment(s) or worn components.
· Blacktop Bicycles will not be responsible for bike loss due to theft or robbery.

What Will We Not Do?
· Normal wear and tear of any Covered Component. Normal wear and tear can happen for all parts even if properly maintained, it is an inevitable result of usage and/or exposure to environmental elements.
· Any E-bike loss due to theft, robbery, or vandalization.
· Components subject to normal wear and tear or consumables, including but not limited to tires, tubes, brake pads, rotors, bearings, stripped threads and bolts, cables, grips, chains, cassettes, and spokes, are not covered under warranty.
· Any damage resulting from omitting any Blacktop Bicycles Terms or Manuals, or incorrect adjustment(s) that resulted in worn components are not warranted by this Warranty.
· Damage or defects to Covered Components arising from failure to adhere to instructions outlined in the E-bike owner’s manual, improper installation/ assembly, acts of God, accidents, crashes, misuse, improper repair, neglect, abuse, commercial use, alterations, modifications, corrosion, improper maintenance, installation of parts or accessories not originally intended or compatible with the E-bike as sold, operational error, water damage, extreme riding, stunt riding, and/or inadequate follow-up maintenance are not covered under warranty.
· Blacktop Bicycles will not pay for any third-party service or part replacement unless agreed upon prior to any services. Please submit a quote to us for approval. Any repairs done after notifying Blacktop Bicycles will not be covered. Once reimbursement takes effect, the final reimbursement amount must be based on a valid receipt or invoice, we will not approve any reimbursement without any proof. Blacktop Bicycles holds all rights to revoke and adjust the final amount.
· Blacktop Bicycles will not take any liability or responsibility for any damage, failure, or loss resulting from unauthorized servicing or the use of unauthorized parts.
· The warranty does not apply to battery damage caused by power surges, use of a damaged/improper/unauthorized charger, insufficient maintenance, improper handling, improper storage, regular wear and tear, corrosion, neglect, accidents, exposure to unsuitable environments such as but not limited to humidity or extreme temperatures, or water damage.
· The Limited Warranty is voided if the E-Bike is subjected to abuse, neglect, improper repair, improper maintenance, alteration, modification, an accident, or other abnormal, excessive, or improper use, at the sole discretion of Blacktop Bicycles.

Terms of Warranty:
Only the original purchaser and owner of a Blacktop Bicycles E-Bike, whether through online from the official Blacktop Bicycles website, other selling platform with official Blacktop Bicycles Brand Stores, or physical Blacktop Bicycles storefronts, is covered by this Warranty. All products bought from other means, such as authorized dealers, bike shops, or second-hand/sample bikes from another public/private agency/personnel are NOT subject to the warranty policy addressed here, please check in with your purchase platform or personnel to confirm the accurate warranty policy.
The Warranty Period begins on the purchase date of the E-Bike and shall end immediately either at the end of the Warranty Period or through any sale or transfer of the E-Bike to another person, whichever occurs first. Under no circumstances shall the Limited Warranty be transferable and apply to any subsequent owner or other transferees.
All warranty is subject to the policy during the time of purchase, any future changes to our warranty policy will not be reflected or carried over from the warranty that applies to your model at the time of purchase. Blacktop Bicycles, LLC reserves the right to change its warranty at any time and without notice.

Shipping Damage:
It is the customer’s responsibility to preserve both the original outer box and inner packaging during the effect of the Warranty Period. In the event of a return or repair request, Blacktop Bicycles will not provide shipping material free of cost, additional shipping materials may incur charges.

If there are any damage to a Covered Component during shipping, it will be excluded from this Warranty, for that this Warranty only covers manufacturer and parts defects. However, Blacktop Bicycles will replace such damaged Covered Components if you:
·Notify Blacktop Bicycles Customer Support team regarding any Covered Component damaged (including but not limited to: missing accessories) during the shipping process within five (5) days of receiving your E-Bike;
·Provide Blacktop Bicycles with dated photo evidence showing the damaged Covered Component along with the affected area of the outer box or inner packaging;
·Note any immediately visible damage on the shipper’s Bill of Lading (BOL) prior to signing off on the shipment for delivery. This is the BEST way to protect your interest from logistic-related damages.
·Keep all packaging and paperwork until the inspection process is complete.

Shipping damage claims are time-sensitive and deadlines vary depending on the logistic carriers. It is your responsibility to promptly inspect the E-Bike for any damage upon receipt.

Contact Information: info@blacktopbikes.com or (469) 430-1103.

If you choose to use your own shipping method, such as a freight forwarder or any similar logistics service, Blacktop Bicycles will not offer free replacements for any Covered Components that sustain damage during transit.

Claims:
BLACKTOP BICYCLES WILL ONLY PROCESS A CLAIM FROM THE TERMS WITHIN THIS WARRANTY IF AND ONLY IF PHOTO OR VIDEO EVIDENCE OF THE DAMAGED COVERED COMPONENT IS RECEIVED FOR INSPECTION.

1. Contact Blacktop Bicycles Customer Service Team at info@blacktopbikes.com or by phone at (469) 430-1103. Customer Service will assist you to address any issues with your E-bike and identify potential fixes. Please be prepared to describe your problem in detail, along with submitting photos or video evidence. Further diagnosis from mechanics may be required depending on the situation.
2. Once the Customer Support team determines that a Covered Component needs replacement, they will instruct you on the steps to take to return the defective Covered Component to then receive the replacement parts.
3. Blacktop Bicycles will process Warranty claims and send out the replacement parts within 1-10 business days from receiving the first request of service within our system. Common carriers we use for shipping are USPS, FedEx, and UPS, based on the size of the shipment. Blacktop Bicycles will not expedite the shipping of warranty parts.
4. Upon receiving the replacement Covered Component, the Customer Service Team will guide you through the process of replacing or installing the new parts into your E-Bike.
5. Replacement Covered Components covered by this Limited Warranty will only be shipped to the original address of the original purchasers unless otherwise arranged and approved by Blacktop Bicycles in writing.

Return:
· All Blacktop Bicycles E-Bikes will be unreturnable after 14 days of receiving the bike.
(Please ensure the preservation of both the outer box and inner packaging. In the event of a return, any additional requirements related to the outer box may incur charges)
· If a return has been approved, the customer is in charge of properly packaging the bike, and returning to an address or location provided by Blacktop Bicycles, which is mainly based on the customers location. Any damages caused during the shipping due to the lack of packaging will be deducted from the refund.

Return requirement:
· Less than 10 miles on the odometer.
· No major scratches or paint chips. Any attempt to hide scratches and chips will result in a refund deduction.
· Depending on the bike(s)' condition, a restocking fee of 10 - 30% will be charged. Orders outside the continental United States may charge a restocking fee of up to 50%.
· A restocking fee of 13% will be charged for a returned battery.
· All the return orders freight will be on customers' own.
· Please contact our technical support team for return/replacement instructions at  info@blacktopbikes.com or (469) 430-1103.

Cancellation of orders:
Cancel the order before shipping, a 3.5% processing fee will be charged.
Cancellation of E-Bike orders after shipment, a restocking fee of 13% will be charged.
Refund:
Refunds will be issued using the payment method used for purchase.
If a refund hasn't been posted to your account, please first check your bank account again. Then contact your credit card company because it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
If you've done all of this and you still have not received your refund yet, please contact us at info@blacktopbikes.com or (469) 430-1103.

Store Terms:
By accepting these Terms of Service, you confirm that you meet the minimum legal age requirement in your state or province of residence. If you are of legal age and using this site, you also acknowledge that you have obtained the necessary consent to allow any minor dependents to use this site. Before using an E-Bike, please make sure that the regulation laws of your state, municipal, and any other local ordinances have permissions regarding the use of E-Bikes. It is prohibited to use our products for any illegal or unauthorized purposes, and you must not violate any laws in your jurisdiction. Blacktop Bicycles will not be liable for any violations.